Frequently asked questions

1. Pick a category from the home page — Car Wash or Property Care.
2. Choose a sub-plan (Sedan, SUV, 2 BHK, etc.).
3. Enter your area, address, and preferred slot.
4. Confirm and pay online. We assign a verified local partner immediately.
5. You'll get a WhatsApp confirmation with the partner's name, photo, and rating.

We're live across Noida, Ghaziabad, and Greater Noida West. Specific sectors covered include Sector 137, 142, 143, 144, 150, 168 and surrounding areas. If your area isn't listed, drop us a WhatsApp — we usually onboard new sectors within a week.

For Car Wash, yes — the partner needs access to your car and a water point. For Property Care, you (or a trusted adult) should be present for the first visit; subsequent visits can be unattended if you've shared a key with the founder personally.

You pay a fixed monthly fee. We schedule one full visit per month on your preferred day & time-slot. You can change the slot any time from your dashboard. Subscriptions renew automatically each month until you pause or cancel.

Yes — any time from your dashboard. Upgrades take effect immediately and are pro-rated. Downgrades take effect from your next renewal date so you don't lose any prepaid visits.

Yes. You can book one-off extra visits at the published rate (typically ₹300–₹800 depending on service and slot). The partner slot is dispatched the same way as a regular visit.

Yes — subscriptions auto-renew via Razorpay on the same date each month. We send a reminder 3 days before. You can disable auto-renew from your dashboard; the subscription will simply end at the current period.

When the partner arrives at your location, they will ask for a 4-digit OTP. The OTP is auto-generated once the partner accepts your booking and is sent to your registered WhatsApp number. Sharing the OTP marks the visit as officially "started" — and is also proof that the partner arrived on site.

Never share the OTP before the partner has physically arrived. If the partner asks for the OTP over the phone, decline and report it.

The partner uploads photos at four stages: at arrival, before starting work, during work, and after completion. Photos are uploaded to your booking page and you receive them on WhatsApp. They're timestamped and geo-tagged.

We hold partners to a 30-minute on-time SLA. If they haven't arrived 30 minutes into your slot, the visit is marked "delayed" and you get a free ₹100 credit on your next renewal. If they're more than 60 minutes late, the visit is auto-cancelled and fully refunded.

Yes. After each visit, you'll receive a one-tap rating prompt on WhatsApp (⭐ 1–5). You can also leave a short written review. Ratings below ⭐ 3 trigger a service-quality review by our team.

Yes — every partner goes through Aadhaar + police verification before going live on the platform. We also do a 30-day probation period with mystery-shopper audits before they appear to new customers.

We match by: (1) area proximity — closest partner wins, (2) rating — ⭐ 4.5+ preferred, (3) availability — free in your slot, (4) specialisation — Sedan car wash vs. luxury, 2 BHK vs. 4 BHK.

Yes. From the booking page, tick "Request a specific partner" and pick from the list of partners who served you before or have ⭐ 4.7+ ratings in your area. We'll prioritise that partner if they're available.

Visit Become a Partner, fill the form, and our team will reach out within 48 hours with onboarding steps (Aadhaar verification, police verification, skill demo, probation period).

From your dashboard, open the booking and tap "Cancel visit".

• 4+ hours before slot: free.
• Within 4 hours: ₹99 re-dispatch fee (only if the partner has already started travelling).
• After partner has arrived (OTP shared): full slot fee applies.

From your dashboard → Subscription → "Cancel subscription". No refund for the current month; future renewals stop immediately. If you're cancelling within 7 days of first charge and haven't used any visit, you get a full refund.

Yes — pause for up to 60 days per calendar year, any time. No charge during the pause. Resuming brings your next visit date forward.

Raise a dispute within 2 hours of completion from your booking page → "Report an issue". Choose:

• Free re-do — partner comes back within 24 hours, no charge.
• Partial credit — applied to your next renewal.
• Full refund — credited to your original payment method (5–7 business days).

Our team responds within 2 hours during business hours (8 AM – 10 PM IST).

Refunds are initiated within 24 hours of approval. They take 5–7 business days to reflect on your statement depending on your bank. UPI refunds are usually instant.

First, check your WhatsApp (not SMS). If you still don't see it, the OTP may have been blocked by your network — request a new OTP from the booking page. You can also share the OTP verbally with the partner over a phone call as a backup; the system will mark the visit as "verified by voice" for audit.

This usually means the payment is still processing on the gateway. Wait 5 minutes and refresh. If still pending after 30 minutes, raise a support ticket from your dashboard — we'll verify with Razorpay and confirm or refund.

Use "Forgot password" on the login page — you'll get a reset link via email. If you registered with phone only, you can reset via OTP. For further issues, WhatsApp 917291061623.