Legal

Terms & Conditions

Last updated: August 2026 · Operated by Befikreyy Homes, Sector 137, Noida

In plain English: We connect you with verified local partners for car wash and property-care subscriptions. We don't perform the work ourselves — the partner does. We vet them, dispatch them, take photos, and stand behind the service. If something goes wrong, we fix it.

1. Acceptance of Terms

By accessing or using Befikreyy (the "Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Platform. These Terms constitute a legally binding agreement between you and Befikreyy Homes.

2. Our Role as a Marketplace

Befikreyy operates as an online marketplace connecting customers ("Customers") with independent service partners ("Partners") for home services. Each Partner is an independent contractor responsible for the quality of work delivered. Befikreyy facilitates discovery, booking, scheduling, payment, dispute resolution, and quality assurance — but does not directly perform the services.

3. Eligibility

You must be at least 18 years old to use the Platform.
You must be a resident of an area served by our partners (currently Noida, Ghaziabad, and Greater Noida West).
You agree to provide accurate, current, and complete information during registration and booking.
One account per person. We may suspend duplicate accounts.

4. Services & Subscriptions

We offer two categories of services:

Car Wash Subscriptions — monthly doorstep car wash (Sedan / Hatchback / SUV / Luxury) at the partner's fixed rate. The fee covers one wash per month on a scheduled day.
Property Care Subscriptions — monthly professional cleaning + inspection of 1–5 BHK flats, with documented photo reports and tenant liaison where applicable.

All subscriptions renew automatically each month unless paused or cancelled. Subscription rates are displayed clearly before checkout. We may revise subscription rates with 15 days' prior notice via email.

5. Bookings, Visits & OTP Verification

Each subscription includes a fixed number of monthly visits. Extra visits can be purchased at the published rate.
When a partner arrives, they will request a 4-digit OTP sent to your registered phone number. Service is only marked as "started" once the OTP is shared.
Live photo proof (before / during / after) is uploaded to your booking page. If you disagree with completion status, raise a dispute within 2 hours of completion.
The partner will not enter your property without your explicit permission or the presence of an authorised adult.

6. Cancellations & Rescheduling

Visit rescheduling: Free up to 4 hours before the scheduled slot.
Visit cancellation: Free up to 4 hours before. Within 4 hours, a ₹99 re-dispatch fee may apply.
Subscription cancellation: Cancel any time from your dashboard. No refunds for the current month. Future renewals stop immediately.
Pausing a subscription: Available for up to 60 days per calendar year. No charge during the pause period.

7. Payments

Subscription fees are billed monthly in advance via Razorpay (UPI, cards, netbanking, wallets).
One-time bookings are billed at confirmation.
All prices are inclusive of GST. A tax invoice is emailed after each payment.
Failed auto-renewals retry for 3 days; after that the subscription enters a 7-day grace period. If unresolved, the subscription is cancelled.

8. Refunds & Satisfaction Guarantee

Not satisfied with a visit? Report within 2 hours of completion. We will arrange a free re-do or issue a credit note for the same subscription.
Subscription refund: If you cancel within 7 days of the first charge and have not used any visit, we issue a full refund. After the first visit, refunds are pro-rated only for unused future months.
Refunds are processed to the original payment method within 5–7 business days.

9. Partner Conduct & Your Responsibilities

All partners are Aadhaar-verified and police-verified before going live.
You agree to provide safe working conditions for the partner at your premises.
Misconduct by either party should be reported immediately to +91 7291061623. We have a zero-tolerance policy for harassment, abuse, or fraud.
You agree not to bypass the Platform to engage a partner directly. Doing so voids our satisfaction guarantee and partner-verification coverage.

10. Limitation of Liability

To the maximum extent permitted by law, Befikreyy's total liability for any claim arising from a service is capped at the value of that single subscription payment. We are not liable for indirect, consequential, or punitive damages. For property damage caused by a partner, we will coordinate repair/replacement up to ₹10,000 per incident — provided the incident is reported within 24 hours with photographic evidence.

11. Account Suspension

We reserve the right to suspend or terminate any account that:

Provides false or misleading information.
Engages in fraud, abuse, or harassment of partners or staff.
Circumvents payment or repeatedly defaults.

12. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes will first be addressed through our Grievance Officer (see Contact). Unresolved disputes fall under the exclusive jurisdiction of courts in Gautam Buddha Nagar (Noida), Uttar Pradesh.

13. Changes to These Terms

We may update these Terms to reflect changes in our services, legal requirements, or business practices. Material changes will be notified by email and a banner on the Platform at least 15 days before they take effect.

14. Contact

Questions about these Terms? Reach us at contactus@befikreyyhomes.com or call +91 7291061623. Our Grievance Officer responds within 48 hours.